(1) Please let the staff know of your preferred dates.
* Please contact Tokyo Flute Space by e-mail (enquiry form also available but in Japanese only).  Contact information can also be found here.
 
* If you are facing specific problems or difficulties on your instrument, please do include them so that the appropriate solutions can be offered.
 
* Correspondence from Tokyo Flute Space can get filtered, depending on your individual mail settings, so that you do not find them in your inbox.  Please make sure that your configuration is appropriate to receive mails from the above address (found in the header area of this page).

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[IMPORTANT] For anyone those who are making enquiries in and after June 2025

At Tokyo Flute Space, the booking situation in general has been far exceeding the past level.  Taking the fact into consideration that a new slot for the vast majority of new appointments can only be found in about a year (approximately 12 months ahead), the tentative operation, as of June 2025, will be as follows:
 
1 ) Whenever you enquire, you will receive a confirmation email.  Ideally individual arrangement should be immediately initiated, however, a template mail will be sent to everyone as a general rule to start with, in an attempt to offer dates to everyone in a sequenced manner and coming back to a more flexible situation as soon as possible.  Under exceptional circumstances an individual mail will follow, as far as time and manpower permit.  Your understanding will be very highly appreciated.
 
2 ) As soon as date options are ready, you will receive another mail, this time a more tailored one.  There will be a fairly big range as to when you can expect this, however Tokyo Flute Space gives its very best to finalise the arrangement 3-6 months prior to your actual day of visit, or earlier.  Between (1) and (2) there is nothing you are expected to do, thank you for your patience.
 
3 ) If you already have a booking and wish to visit TFS again in about a year or so, please let the staff know upon your visit or soon afterwards so that a most suitable date can be found.  Please be informed that detailed schedule is likely to be defined later, but you will be listed for the agreed period immediately.
 
All the confirmed bookings are valid unless exceptional circumstances arise.  Please refer to FAQ for emergency first-aid and similar treatment.

2) Date will be confirmed with an initial repair plan.
* The staff will confirm the booking.  Whenever possible, approximate plan for the repair will be presented at this point, however detailed quotation can only be given upon your visit, when a complete assessment is carried out.
 
* Please inform the staff if you have specific concert engagements in mind and / or budget for the repair. Tokyo Flute Space will give its best to find a suitable solution. Also, please feel free to ask any questions on your instrument as you will be consulted by the repairer himself, not only upon your visit but already at the time of booking.
 
 
3) Booking completed.
* Every booking at Tokyo Flute Space will be made with a time frame (e.g. "from A o’clock to B o’clock at longest”).  The return date will also be set when you book.
 
* At the same time the complete address of Tokyo Flute Space, together with suggested directions, will be offered.
 
 

< Before the repair work starts >
(4) A detailed quotation will be offered.
* Upon your visit, current condition of the instrument will be inspected in detail. Your personal preference will of course be taken into account, when the staff makes a tailored repair plan for you. The price range will also be proposed at this stage, please feel free to discuss the upper limit if you wish to set.
 
 
(5) Repair plan / return date will be confirmed.
* As soon as you agree with the plan, the exact return date will be confirmed and the repair work will commence accordingly.
 
 
< Repair work completed >
(6) You will receive the instrument as previously agreed.
* Tokyo Flute Space recommends you to try the repaired instruments in the sound-proof cabin you find in the workshop. There are many personal details on flute set-up, please consult with the staff for details.
 
 
< Payment >
* The bill can be balanced either by cash (Japanese Yen) or credit card (VISA / MasterCard / JCB / American Express / Diners Club / Discover).
 
* Within the confines of each credit limit and agreement with card issuer, the following electric payments are accepted: most IC cards issued by the Japanese railway companies / iD / nanaco / Rakuten Edy / WAON, as well as contactless payments using credit card.